Title VI Training, Forms & Grievance Policy
Limited English Proficiency: If you need translation services for any coalition-related needs, please call 423-742-2991 or contact info@scadcoalition.org for help. If you need documents or information on the website translated, contact us or use Google Translate.
Sullivan County Anti-Drug Coalition agrees, warrants, and assures that no person shall be excluded from participation in, be denied benefits of, or be otherwise subjected to discrimination in the performance of coalition opportunities or in the employment practices of the Coalition on the grounds of disability, age, race, color, religion, sex, national origin, or any other classification protected by Federal, Tennessee State, constitutional, or statutory law. Anyone with a Title VI complaint may download the complaint form below and follow the directions for submitting to the review agency.
Title VI Training
If you are a coalition member and have not had Title VI training this year, you may complete training through this website. Please review the Google Slide provided above and then take the test to complete your training.
Grievance Procedures for Community
Sullivan County Anti-Drug (SCAD) Coalition respects every recipient’s right to a clear and fair process for recipients to bring up problems, complaints and disagreements with the organization’s actions and decisions. The following procedures are to be shared with all staff and volunteers interacting with recipients:
A copy of the Service Recipients Grievance policy can be found on the Coalition’s website.
The right of a Recipient to file a grievance at any time while receiving services, and retaliation (such as ending services) is not permitted due to a grievance being filed. This will be understood by all employees.
If a recipient brings a complaint, problem or issue with services received to any employee, the employee can first see if the situation can be resolved with the employee and or a supervisor.
If the complaint cannot be resolved informally, the employee is to direct the recipient to the grievance process and provide support on filing it. If the grievance is with the employee, another SCAD Coalition employee will provide that support.
If a grievance is filed by a recipient, the supervisor of the services will be the first person to review and respond to the complaint.
The supervisor will contact the recipient making the grievance and work with them toward a resolution.
If resolution can be found, the supervisor will follow up with the final response to the grievance to the recipient in writing.
If a resolution cannot be met through this process, the grievance is to go to the Board President for final review and determination.
The final response from the Board President is to go in writing to the recipient with the grievance. The written response must include information that recipient may still receive services and will not be retaliated against for the grievance.
If the grievance shows that actions taken by employees was incorrect or violated policy or procedures, that employee may receive corrective action. If the grievance shows that policies or procedures are harmful or against internal, contract, state or federal rules, SCAD Coalition will take steps to change and address the policies or procedures.
All grievances will be kept on file for a set designated amount of time in a secure and confidential location and reported to the State.